ALEXIS CORTEZ
Helena,MT
Summary
Driven student committed to enhancing business performance through effective collaboration and adaptability. Leverages strong work ethic to support diverse processes and achieve company objectives. Focused on resourcefulness and results to meet organizational needs and elevate service value. Aims to apply communication, interpersonal, and organizational skills to contribute to team success.
Overview
4
4
years of professional experience
Work History
Lead Cashier
Ulta Beauty Inc.
Helena, Montana
09.2025 - Current
- Trained new cashiers on company policies and best practices for customer engagement.
- Managed cash registers, processing transactions accurately and quickly.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Managed the checkout process by monitoring long lines and calling additional staff.
- Conducted regular audits of cash drawers to maintain accurate financial records.
- Promoted loyalty programs and special promotions to enhance customer experience.
Sales Associate
Hobby Lobby
Helena, USA
04.2025 - 09.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Encouraged additional purchases by suggesting relevant items, driving sales growth.
- Introduced promotions and sale opportunities, enticing customers.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Performed cleaning tasks, keeping store neat and organized.
- Followed checklist to complete retail store opening and closing activities.
- Facilitated training sessions for new team members to enhance their skills. and mentoring new team members.
Shift Manager
Moose Junction LLC
Helena, USA
10.2023 - 02.2025
- Coached team members during shifts to enhance individual and team performance.
- Motivated team members through clear communication to meet and exceed shift goals.
- Monitored team performance, ensuring adherence to quality standards for customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Provided excellent customer service and developed strong relationships with customers.
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift.
- Managed inventory levels and minimized loss, following company systems and guidelines.
Shift Leader
Taco Bell
Helena, USA
05.2022 - 04.2023
- Assigned tasks and responsibilities to crew members based on abilities and experience.
- Monitored employee progress, providing constructive criticism to enhance skills and performance.
- Administered evaluation and testing techniques to assess trainee performance and identify areas for improvement.
- Explained training information in clear terms, ensuring understanding for individuals from diverse backgrounds.
- Served as partner and team member to achieve compliance objectives.
Education
High School Diploma -
Helena College University of Montana
Helena05-2026
Skills
- POS system operation
- Cash register management
- Sales and upselling
- Cash handling
- Employee training
- Task delegation
- Team leadership
- Problem-solving
- Customer service focus
- Financial integrity
- Positive attitude
Timeline
Lead Cashier
Ulta Beauty Inc.
09.2025 - Current
Sales Associate
Hobby Lobby
04.2025 - 09.2025
Shift Manager
Moose Junction LLC
10.2023 - 02.2025
Shift Leader
Taco Bell
05.2022 - 04.2023
High School Diploma -
Helena College University of Montana