Alexis Crouse
Oceana,WV
Summary
Proven track record at Tudor's Biscuit World, excelling in customer service and cash handling, demonstrating exceptional work ethic and integrity. Skilled in conflict resolution and customer relations, significantly enhancing customer satisfaction and repeat business. Adept at managing time efficiently and communicating effectively, ensuring seamless transactions and positive customer experiences. Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service areas and flexible with changing business needs.
Overview
1
1
year of professional experience
Work History
Cashier
Tudor's Biscuit World
Oceana, WV
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Dog Sitter
Sharon Kay
Oceana
02.2024 - Current
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Exercised animals regularly with walks and rigorous play activities.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Expanded clientele base through effective marketing strategies such as social media promotion and networking within local pet owner communities.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Conflict Resolution
- Refunds and exchanges
- Daily Reporting
- Promotions and Discounts Understanding
Accomplishments
- Resolved product issue through consumer testing.
Dog sitting
I will frequently dog sit for fellow neighbors which would involve day and overnight stays. This would include bonding with peoples pets to help them stay comfortable and additional house cleaning. I personally love animals as I have 5 dogs and 2 cats so I enjoy to help my neighbors out when it comes to finding someone they can trust to watch their furry companies while they are away.
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Dog Sitter
Sharon Kay
02.2024 - Current
Cashier
Tudor's Biscuit World
06.2023 - Current
High School Diploma -
Penn Foster Career School