ALEXIS CRUZ
Sacramento,CA
Summary
Dynamic leader with a proven track record at Best Buy, specializing in employee training and performance management. Enhanced team morale and retention through innovative recognition programs. Skilled in technical troubleshooting and conflict resolution, driving sales and brand advocacy in a customer-centric environment.
Overview
5
5
years of professional experience
Work History
Geek Squad Manager
Best Buy
Sacramento, CA
03.2022 - Current
- Recruited and hired qualified candidates to fill open positions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes to ensure efficient workflow throughout the organization.
Field Sales Manager
2020 Companies
San Carlos, CA
07.2021 - 12.2021
- Responsible for driving sales and maximizing retail success while building brand awareness and advocacy with both retail sales personnel and consumers
- Coordinated store restocking and merchandising to maintain product prevalence and promote sales.
- Organized special events at retail locations to engage customers, demonstrate products and boost sales.
- Educated store personnel about program changes, new processes and current product information.
- Maintained aesthetically pleasing displays for entire store to showcase products in appealing way.
Chromebook Specialist
Premium Retail
Santa Cruz, CA
12.2019 - 06.2021
- Performed remote diagnostic testing on Chromebooks to identify problems and provide solutions.
- Conducted research into new technologies related to Chrome OS-based devices.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Resolved customer inquiries regarding Chromebooks via telephone and email.
- Advised customers on best practices in order to ensure secure operation of their devices.
Education
National Certified Phlebotomy Technician - Phlebotomy
National Career Education
Rancho Cordova, CA11.2022
High School Diploma -
Monterey Adult School
Monterey, CA05.2015
Skills
- Employee training
- Customer service
- Performance management
- Conflict resolution
- Technical troubleshooting
- Retail operations
- Staff recruitment
- Brand advocacy
- Performance evaluation
- Task delegation
Timeline
Geek Squad Manager
Best Buy
03.2022 - Current
Field Sales Manager
2020 Companies
07.2021 - 12.2021
Chromebook Specialist
Premium Retail
12.2019 - 06.2021
National Certified Phlebotomy Technician - Phlebotomy
National Career Education
High School Diploma -
Monterey Adult School
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