Alexis Cummings
New Philadelphia,OH
Summary
Proven Inside Sales expert from Pro-Rep Inc., adept in sales and customer service, enhanced productivity by streamlining sales processes. Mentored new advisors, leveraging order entry and follow-up skills for territory management. Known for adaptability and resourceful problem-solving, significantly boosting client trust and loyalty. Continuously advanced selling techniques through professional development. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Inside Sales
Pro-Rep Inc.
02.2013 - Current
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Mentored new Inside Sales Advisors, providing guidance on best practices for achieving success in the role.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Demonstrated flexibility and adaptability by successfully managing accounts across various industries, showcasing versatility as an Inside Sales Account Manager.
- Coordinated closely with inside sales representatives on joint efforts or handoffs when necessary for efficient territory management.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
Education
Kent State Tusc Campus
New Philadelphia, OH 08.1990 - 05.1995
Skills
Customer Service
Problem-solving abilities
Critical Thinking
Data Entry
Computer Proficiency
Microsoft Excel
Client Relations
Order Processing
Administrative Support
Product and service solutions
Sales expertise
Timeline
Inside Sales
Pro-Rep Inc.
02.2013 - Current
Kent State Tusc Campus
08.1990 - 05.1995