Alexis Daniels
Athol,MA
Summary
Proven track record in enhancing customer experience and streamlining operations, as demonstrated at Marshall's. Excelled in conflict resolution and time management, boosting customer retention. Leveraged teamwork and problem-solving skills to exceed sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Marshall's
05.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Hostess
Ginger Garden
05.2020 - 02.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Hotel And Resort Management
Johnson & Wales University
Providence, RI05.2026
International Baccalaureate Diploma -
Pioneer Valley Chinese Immersion Charter School
Hadley04.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Conflict Resolution
- Active Learning
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Sales Associate
Marshall's
05.2023 - 08.2024
Restaurant Hostess
Ginger Garden
05.2020 - 02.2022
Hotel And Resort Management
Johnson & Wales University
International Baccalaureate Diploma -
Pioneer Valley Chinese Immersion Charter School