Summary
Work History
Education
Skills
Timeline
Generic

Alexis Dickerson

Selbyville,DE

Summary

Dependable customer service representative with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Work History

Crew Member

McDonald's
Selbyville, DE
07/28/22 - 05/04/23
  • Tailored orders to address customer allergies and gluten concerns.
  • Packed fast food products in approved containers, cups, and bags.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Customer Service Representative

Family Dollar
Selbyville, DE
05/21/23 - 10/01/23
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Developed strong customer relationships to encourage repeat business.

Crew Member

McDonald's
Millsboro, DE
10/01/23 - 01/09/24
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Wiped down tables and equipment, swept and refilled stock.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Education

Business

Dundalk High School
Baltimore, MD
06-2021

Skills

  • Safe Food Handling
  • Order Management
  • Health Code Compliance
  • Customer Service
  • Problem-Solving
  • Flexible Schedule

Timeline

Crew Member

McDonald's
07/28/22 - 05/04/23

Customer Service Representative

Family Dollar
05/21/23 - 10/01/23

Crew Member

McDonald's
10/01/23 - 01/09/24

Business

Dundalk High School

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Alexis Dickerson