Alexis Dixon
Customer Service Representative
Trenton,NJ
Summary
I'm Highly motivated team player with passion for helping others possess excellent organizational and communication skills and provides individualized assistance and support. I'm Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. I'm a reliable employee. Offering excellent communication and good judgment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Paraprofessional
Kelly Services
09.2016 - Current
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Oversaw class of students in absence of instructor.
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped feeding and daily living skills to support physical and emotional well-being.
Sales Associate
Home Depot
03.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Certified Nursing Assistant
Royal Health Gate
01.2014 - 02.2015
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Facilitated personal hygiene management, feeding and ambulation.
Warehouse Associate
Ets
08.2013 - 06.2014
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Bed Bath & Beyond
02.2011 - 06.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Cashier
Babies "R" Us
07.2010 - 01.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Teachers Assistant
The Boys And Girls Club Of Trenton
06.2007 - 01.2010
- Maintained safety and security by overseeing students in recess environments.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Graded assignments and reported individual progress to teacher.
Education
Associate of Science - Nursing
Rowan College At Burlington County
Mount Laurel 09.2023 -
Skills
Skill-Building Support
Timeline
Associate of Science - Nursing
Rowan College At Burlington County
09.2023 -
Paraprofessional
Kelly Services
09.2016 - Current
Sales Associate
Home Depot
03.2015 - 04.2016
Certified Nursing Assistant
Royal Health Gate
01.2014 - 02.2015
Warehouse Associate
Ets
08.2013 - 06.2014
Customer Service Representative
Bed Bath & Beyond
02.2011 - 06.2013
Cashier
Babies "R" Us
07.2010 - 01.2011
Teachers Assistant
The Boys And Girls Club Of Trenton
06.2007 - 01.2010