Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee and customer engagement, boosting performance.
Hi, I’m
Alexis Dockery
Atlanta,GA
Summary
Overview
6
years of professional experience
1
Certification
Work History
SelectQuote/SelectRx
Pharmacy Customer Care Representative
08.2022 - Current
Job overview
- Communicated with 50 patients and Doctors offices daily to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Input patient information into computer system for prescription orders.
- Established and maintained patient profiles, updating organizational database with current information.
Journey Trucking Services, LLC
Owner/Operator of Business
01.2018 - Current
Job overview
- Served as principal stakeholder over organization's complete operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
SelectQuote
AEP Enrollment Specialist/Customer Care
09.2020 - 08.2022
Job overview
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Educated clients on MA, MAPD, & Prescription insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Communicated effectively via telephone and email with prospective customers.
Education
DeVry University's Keller Graduate School of Management Atlanta, GA
Bachelor of Science from Technical Management: IT & Networking
01.2025
University Overview
Skills
- Customer Satisfaction
- Health Insurance Plan Knowledge
- Administrative Support
- Process Payments
- Pharmacy Operations Support
- Teamwork and Collaboration
- Serve Customers
- Managing Customer Complaints
- Documentation and Recordkeeping
- Customer Care Standards
- Cash Register Operations
- Patient Profiles
Certification
- Life & Health/Property & Casualty License- Since 2019
Timeline
Pharmacy Customer Care Representative
SelectQuote/SelectRx
08.2022 - Current
AEP Enrollment Specialist/Customer Care
SelectQuote
09.2020 - 08.2022
Owner/Operator of Business
Journey Trucking Services, LLC
01.2018 - Current
DeVry University's Keller Graduate School of Management
Bachelor of Science from Technical Management: IT & Networking
- Life & Health/Property & Casualty License- Since 2019
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