Summary
Overview
Work History
Education
Skills
Training
References
Timeline
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Alexis Donaldson

Alexis Donaldson

Midway,GA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem solver with caring mentality and excellent communication skills. Expertise in training strategies and implementing workflows.

Overview

5
5
years of professional experience

Work History

Lead Patient Service Coordinator

Heading Health
Austin, TX
03.2022 - Current
  • Assisted in the development of training materials related to service coordination processes.
  • Developed strategies for improving customer experience with the organization's services.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Conducted regular meetings with departmental staff to discuss current initiatives and projects.
  • Worked closely with other departments within the company to ensure successful completion of projects.
  • Ensured compliance with all relevant regulations pertaining to service operations.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Coordinated service schedules and appointments with clients.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.

Medical Assistant

Memorial University Medical Center
Savannah, GA
10.2020 - 07.2021
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.

Medical Office Specialist

Horizon Behavioral Health
Savannah, GA
03.2019 - 09.2020
  • Answered and directed incoming calls in a professional manner.
  • Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
  • Performed data entry of patient information into electronic health records system.
  • Verified accuracy of insurance claims prior to submission for payment processing.
  • Processed payments from patients and maintained accurate financial records.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Conducted quality assurance audits on patient charts to ensure accuracy of documentation.
  • Resolved customer service issues in a timely manner while maintaining professionalism.

Education

Bachelor of Social Science - Social Work

Walden University
Minneapolis, MN
05-2026

Certificate - Medical Billing And Coding

DeVry University
Downers Grove, IL
12-2019

Skills

  • Ongoing client support
  • Accurate Recordkeeping
  • Meeting facilitation
  • Detail orientation
  • Team Leadership
  • Client Advocacy
  • Project Planning
  • Reliability
  • Organizational Skills
  • Task Prioritization
  • Interpersonal Skills
  • Self Motivation
  • Problem-Solving
  • Idea Development and Brainstorming

Training

  • Skill Path Customer Service Course
  • Interpersonal Skill Training
  • Health Insurance Portability Accountability Act Training
  • Mandatory Annual Safety Training
  • Occupational Safety and Health Organization Training

References

References available upon request.

Timeline

Lead Patient Service Coordinator

Heading Health
03.2022 - Current

Medical Assistant

Memorial University Medical Center
10.2020 - 07.2021

Medical Office Specialist

Horizon Behavioral Health
03.2019 - 09.2020

Bachelor of Social Science - Social Work

Walden University

Certificate - Medical Billing And Coding

DeVry University

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Alexis Donaldson