Alexis Dunaway
Albany
Summary
Dynamic and dedicated Restaurant Hostess with proven expertise at Longhorn Steakhouse in delivering exceptional customer service and managing high-pressure situations. Skilled in multitasking and relationship building, I efficiently coordinated dining room operations, enhancing guest experiences and supporting team success. Committed to maintaining a welcoming environment while training new staff to uphold service excellence.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Longhorn Steakhouse
1077 N Bridge St, Chillicothe OH, 45601
08.2023 - 07.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Vinton County High School
63910 US-50, Mcarthur OH, 4565105.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Handling complaints
- Relationship building
- Coordinating tasks
- Table bussing
- Guest relations
- Menu memorization
Timeline
Restaurant Hostess
Longhorn Steakhouse
08.2023 - 07.2024
Vinton County High School