Alexis Durall
Katy,TX
Summary
Results-driven professional with over 10 years of experience in medical office environments, specializing in patient relations and customer service. Proven track record of achieving high patient satisfaction through effective communication and conflict resolution skills. Expertise in health information privacy practices and patient advocacy, ensuring compliance and trust. Recognized for productivity and efficiency in task completion, contributing to overall healthcare objectives.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Houston Methodist
Houston, TX
10.2023 - Current
- Executed patient registration procedures, ensuring compliance with provider, facility, and legal standards.
- Collaborated with clinical and administrative staff to address patient needs effectively.
- Maintained up-to-date knowledge of community resources and services beneficial to patients.
- Scheduled outpatient appointments using electronic health record system to enhance efficiency.
- Verified documentation meticulously to prevent errors affecting care delivery and service payments.
- Instructed patients on policies and necessary actions for various appointments and procedures.
- Coordinated with clinical staff for timely completion of registration processes.
- Verified insurance eligibility and ensured coverage for provided services.
Medical Assistant
Next Level Urgent Care
Cypress, Texas
01.2020 - 03.2025
- Maintained accurate patient records, including medical histories and insurance details.
- Scheduled and confirmed appointments to optimize patient flow and reduce wait times.
- Conducted patient interviews to gather health history, vital signs, and current medical issues.
- Provided detailed instructions to patients regarding medications, treatments, and preventive healthcare.
- Entered information into systems to ensure updated status reports for patient care.
- Communicated effectively with patients while safeguarding sensitive medical information.
- Performed clerical tasks such as typing, transcribing dictation, and updating databases.
- Collected, labeled, and stored laboratory specimens correctly prior to testing.
Administrative Assistant
Alaysha Realty
Katy, TX
09.2020 - 09.2021
- Answered incoming calls from clients in a professional manner.
- Organized and maintained files for client records and documents.
- Created weekly, monthly, and quarterly reports to provide accurate data on the real estate market.
- Provided support to agents by scheduling appointments, preparing marketing materials, and researching properties for sale.
- Assisted with open houses and other events to promote real estate sales.
- Updated customer contact information in the company database as needed.
- Prepared listing agreements, purchase contracts, and closing documents according to state regulations.
- Communicated with appraisers, reviewers and bank departments to make closings go smoother.
- Reached out to pre-qualified leads to gauge interest and provide pertinent information about local housing market.
- Handled incoming calls and directed callers to appropriate department or employee.
Medication Assistant/Overnight Supervisor
Autumn Leaves Memory Care
Cypress, Texas
06.2017 - 08.2021
- Assisted in preparing and administering medications as prescribed by physicians.
- Inspected medication orders for accuracy and completeness prior to dispensing.
- Maintained patient profiles, including allergies, current medications, and other pertinent information.
- Provided education to patients regarding their medications and potential side effects.
- Managed inventory of pharmaceuticals, supplies, and equipment used in the department.
- Responded to patient inquiries concerning medication use and adverse reactions.
- Monitored drug expiration dates and removed expired items from stock shelves.
- Ensured that only authorized personnel have access to controlled substances within the facility.
- Ensured that all staff adhered to company policies and procedures.
- Trained new hires in job duties and safety protocols.
- Resolved customer complaints promptly and professionally.
Education
Medical Assistant - Medical Assisting
Texas Health School
Houston, TX05.2018
High School Diploma -
Northside High School
Lafayette, LA05.2004
Skills
- Patient demographics management
- Appointment scheduling and confirmation
- Insurance verification expertise
- Post-discharge care coordination
- Multitasking and organization
- Registration and admissions support
- Customer service excellence
- HIPAA compliance
- Referral coordination strategies
- Phone and email etiquette
- Call screening proficiency
- Verbal and written communication
- Medical terminology proficiency
- Relationship building techniques
- Medical records management
- Schedule management
- Data entry skills
- Interpersonal skills
- Attention to detail
- Problem solving
Education and Training
other,other
Timeline
Patient Service Representative
Houston Methodist
10.2023 - Current
Administrative Assistant
Alaysha Realty
09.2020 - 09.2021
Medical Assistant
Next Level Urgent Care
01.2020 - 03.2025
Medication Assistant/Overnight Supervisor
Autumn Leaves Memory Care
06.2017 - 08.2021
Medical Assistant - Medical Assisting
Texas Health School
High School Diploma -
Northside High School