Alexis Eckard
Iron Station,NC
Summary
Adept Shift Leader with a proven track record at Burger King, excelling in team motivation and customer complaint resolution. Mastered staff training, ensuring adherence to security procedures and maintaining a positive work environment. Demonstrated exceptional sales and upselling skills, significantly enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader
Burger King
Lincoln, NC
12.2021 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Maintained positive working relationship with fellow staff and management.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Checked orders for quality and completeness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
East Lincoln High
Denver, NC06-2022
Skills
- Sales and upselling
- Equipment troubleshooting
- Team motivation
- Shift leadership
- Staff training and development
- Flexible schedule
- Complaint resolution
- Security procedures adherence
- Positive attitude
Timeline
Shift Leader
Burger King
12.2021 - Current
High School Diploma -
East Lincoln High