Alexis Edlund
Rapid City,SD
Summary
Dynamic and detail-oriented professional with experience at Black Hills Orthopedic & Spine Center, excelling in HIPAA compliance and customer service. Proven ability to enhance patient satisfaction through efficient medical records management and foster positive relationships with team members and clients alike, ensuring a collaborative and organized work environment.
Overview
3
3
years of professional experience
Work History
Medical Records Clerk
Black Hills Orthopedic & Spine Center
Rapid City, SD
05.2024 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Improved patient satisfaction by quickly addressing requests for medical information.
- Printed and photocopied documents to provide patients with copies of medical records.
- Supported medical staff by providing organized and accurate medical records.
Front Desk Receptionist
Black Hills Orthopedic & Spine Center
Rapid City, SD
06.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Retail Associate
David's Bridal
Rapid City, SD
12.2022 - 06.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Rapid City Central High School
Rapid City05-2023
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- Data entry
- Staff education and training
- Relationship building
- Team collaboration
- Verbal and written communication
Timeline
Medical Records Clerk
Black Hills Orthopedic & Spine Center
05.2024 - Current
Front Desk Receptionist
Black Hills Orthopedic & Spine Center
06.2023 - 05.2024
Retail Associate
David's Bridal
12.2022 - 06.2023
High School Diploma -
Rapid City Central High School