Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Edmond

Houston,TX

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Rep.

Boston Scientific
Houston, TX
05.2024 - 07.2025
  • Handled customers complaints and inquiries in a courteous and efficient manner.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Developed strong customer relationships and loyalty through effective communication.

Customer Service Rep.

Asurion
Houston, TX
11.2023 - 04.2024
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Customer Service Team Lead (Hybrid)

Litigation Practice Group
Las Vegas, NV
01.2019 - 10.2023
  • Set attainable daily, weekly and monthly goals and game plans for the grievance department.
  • Cross-trained new team members, resulting in a 17% increase in customer satisfaction rating from the time I was hired.
  • Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction.
  • Successfully multitasked while navigating various functions of the company's service management system.

Education

Diploma -

Canyon Springs High School
06.2010

Skills

  • Data entry
  • Problem resolution
  • Computer proficiency
  • Customer service

Timeline

Customer Service Rep.

Boston Scientific
05.2024 - 07.2025

Customer Service Rep.

Asurion
11.2023 - 04.2024

Customer Service Team Lead (Hybrid)

Litigation Practice Group
01.2019 - 10.2023

Diploma -

Canyon Springs High School