Alexis Edwards
Mount Blanchard
Summary
Accomplished Quality Supervisor with a proven track record at Q2 Management, enhancing product quality and reducing customer complaints through effective implementation of six sigma methodologies and exceptional problem-solving skills. Excelled in leadership, supervising up to 20 employees, and driving continuous improvement initiatives. Skilled in quality management systems and dedicated to maintaining high standards.
Overview
6
6
years of professional experience
Work History
Quality Supervisor
Q2 Management
03.2021 - 04.2023
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised up to 20 employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Engaged with clients to identify potential product enhancements.
- Ensured optimal placement of employees based on strengths and monitored attendance rigorously.
- Applied six sigma methodologies to improve operational workflows and ensure quality compliance.
Server
Beer Barrel Pizza & Grill
01.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Quality Control Inspector
Hanon Systems
08.2018 - 09.2019
- Monitored products for defects and ensured accurate documentation of quality concerns during inspection process
- Escalated identified defects to supervisors for immediate resolution
Quality Control Inspector
GSW Manufacturing
12.2016 - 08.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Education
General -
McComb Local School
McComb, OH05.2016
Skills
- Quality training
- Dedication to product quality
- Quality management systems
- Systems analysis
- Scheduling
- Procedure development
- Six sigma methodologies
- ISO standards
- Excellent problem-solving capability
- Customer complaint handling
- Microsoft office
- Data collection
- Visual inspection
References
- Travis Bolen: 567-712-9988
- Kaliya Payne: 419-721-8828
- Elizabeth Deuble: 419-552-5155
Timeline
Quality Supervisor
Q2 Management
03.2021 - 04.2023
Server
Beer Barrel Pizza & Grill
01.2021 - 04.2022
Quality Control Inspector
Hanon Systems
08.2018 - 09.2019
Quality Control Inspector
GSW Manufacturing
12.2016 - 08.2018
General -
McComb Local School
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