Alexis Ewing
Chicago ,IL
Summary
Experienced and versatile waitress with a genuine passion for customer service and client satisfaction, creating a memorable dining experience. Over four years of experience in fast-paced and high-end establishments, honed communication and teamwork skills. Ability to provide exceptional service consistently resulting in increased customer fulfillment and revenue. Strong attention to detail and extensive menu knowledge for delivering personalized recommendations to guests. Confident in mixology knowledge to contribute to a positive work environment and support Apricity's mission.
Overview
8
8
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2024 - 01.2025
- Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts including opening, closing, and maintenance while also introducing other bank products, resulting in achieving the highest customer loyalty and retention
- Leverage organizational and prioritization abilities, coupled with superior attention to detail to efficiently process 20+ transactions per hour, attending to 50+ customers on a daily basis
- Constantly balancing the cash drawer and teller station on a daily basis
- Encouraged customers to be proactive with their banking, connecting them with account managers and loan officers
Server
The Brunch Spot
11.2023 - 03.2024
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude
- Managed orders and accompanying financial transactions using a digital Point of Sale system
- Knowledgeably recommend menu items based on customer need and preference including upselling complementary dishes and drinks
- Served high quality food and checked all orders to ensure they are complete, prepared as ordered, portioned correcty and attractive in appearance
- Administered and served hookahs, ensuring Hookahs where properly placed together as well as worked efficiently for customer
- Serviced events, clubs, and private parties
- Training of new hires on hookah safety and creating
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint, and minimal jewelry that met company standards
Waitress
Cru Lounge
04.2022 - 12.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Hookah Staff
Ladies Love Hookah
03.2021 - 01.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guests needs
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Contributed to the resturant's positive reputation by constitently delivering exceptional service and building rapport with regular patrons
Server
Longhorn Steakhouse
06.2017 - 02.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Applied Science - Radiology
Midwestern Career College
Cosmetology License - undefined
Paul Mitchell School of Chicago
11.2016
High School Diploma - undefined
Grayson HIgh
05.2012
Skills
- Inventory management
- High volume dining
- Sales expertise
- Guest engagement
- Beverage preparation
- Cash counting
- Deposit and withdrawal management
Education
true
Timeline
Bank Teller
Wells Fargo
03.2024 - 01.2025
Server
The Brunch Spot
11.2023 - 03.2024
Waitress
Cru Lounge
04.2022 - 12.2023
Hookah Staff
Ladies Love Hookah
03.2021 - 01.2022
Server
Longhorn Steakhouse
06.2017 - 02.2020
Cosmetology License - undefined
Paul Mitchell School of Chicago
High School Diploma - undefined
Grayson HIgh
Associate of Applied Science - Radiology
Midwestern Career College