Alexis Exhem
Lexington Park,MD
Summary
Highly experienced in hospitality and customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
Work History
Sales Associate
Homegoods Stores- 25-35 Hours A Week
California, MD
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Manager -40 Hours a Week
Yourpie
Norfolk, VA
05.2020 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
Shift Manager- 40 Hours a Week
Dunkin Donuts & Baskin Robbins
Newport News, VA
07.2022 - 02.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Server - 30 Hours a Week
MOD Pizza
Newport News, VA
07.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Crew Member -40 Hours a Week
YourPie
Norfolk, VA
10.2019 - 05.2020
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Diploma -
Granby High School
Norfolk, VA06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Leadership
Volunteer Work
- Camp Counselor at Bayview Summer
Camp and JC Sports and Arts Camp
- NEST
- Sunday School Teacher (Ages 0-12)
- CareTaker during weekly bible study groups
- OV Church
Timeline
Sales Associate
Homegoods Stores- 25-35 Hours A Week
11.2023 - Current
Shift Manager- 40 Hours a Week
Dunkin Donuts & Baskin Robbins
07.2022 - 02.2023
Server - 30 Hours a Week
MOD Pizza
07.2022 - 11.2022
Shift Manager -40 Hours a Week
Yourpie
05.2020 - 06.2023
Crew Member -40 Hours a Week
YourPie
10.2019 - 05.2020
Diploma -
Granby High School