Alexis Farris
Kalamazoo,MI
Summary
Motivated worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Hostess
Olive Garden Restaurant
01.2023 - Current
- Greeted guests warmly, ensuring a positive first impression and enhancing customer experience.
- Trained new host team members on service standards, sharing best practices for maintaining a professional demeanor, efficient work habits, and operational procedures.
- Monitored dining area for cleanliness, addressing maintenance issues promptly to ensure safety and comfort.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, .
- Supported servers, to go, and bussers with keeping dining area ready for every guest.
- Worked with servers to move tables and adjust seating to accommodate groups with special requests.
Server
Heritage Community Of Kalamazoo - The Upjohn
05.2019 - 08.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Updated and kept tray cards organized on a regular basis.
- Ensured safe food handling during Covid-19 outbreak.
- Assisted cooks with simple prep such as assembling desserts, making salads, ect.
Server
Heritage Community Of Kalamazoo- Wyndham West
04.2016 - 05.2019
- Cultivated warm relationships with regular customers.
- Greeted and seat residents in dining room.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Hostess
Applebee's Neighborhood Grill & Bar -Gull Road
10.2014 - 04.2016
- Answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Reviewed cleanliness and organization of Host station: Ensured all menus are stocked and
properly cleaned and maintained.
Education
High School Diploma -
Portage Community Education Center
Portage, MI06.2010
Skills
Customer service
Effective multitasking
Phone etiquette
Patience and empathy
Detail-oriented
Guest engagement
Hospitality service expertise
Multitasking
Attention to detail
Reliable and trustworthy
Active listening and communication
Staff training
Timeline
Hostess
Olive Garden Restaurant
01.2023 - Current
Server
Heritage Community Of Kalamazoo - The Upjohn
05.2019 - 08.2022
Server
Heritage Community Of Kalamazoo- Wyndham West
04.2016 - 05.2019
Hostess
Applebee's Neighborhood Grill & Bar -Gull Road
10.2014 - 04.2016
High School Diploma -
Portage Community Education Center