Alexis Fernandez
Brooklyn,NY
Summary
Dynamic concierge with a strong work ethic at Times Square 45, delivering exceptional customer service and fostering inclusivity. Skilled in conflict resolution and effective problem solving, I enhanced guest satisfaction by swiftly addressing concerns. A proactive team player, I excelled in multitasking and maintaining composure under pressure, ensuring a seamless experience for all visitors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge
Times Square 45
08.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
High School Diploma -
Penn Foster High School
Connecticut 06.2007
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Team player mentality
- Hospitality
- Exceptional communication
- Training and mentoring
- Maintaining composure
- Guest relations
- Detail-oriented approach
- Polite telephone etiquette
- Safety procedures
- Conflict resolution
Certification
Security license
Languages
Spanish
Full Professional
Timeline
Concierge
Times Square 45
08.2023 - Current
High School Diploma -
Penn Foster High School
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