Alexis Flores
Fresno,CA
Summary
Assisted in providing excellent customer service as a hostess/server. Supported team members in maintaining a clean and organized dining area. Adapted quickly to new tasks and responsibilities to ensure efficient operations.
Overview
5
5
years of professional experience
Work History
Bank Teller
BMO Harris Bank
2024.08 - Current
- Processed customer transactions efficiently and accurately, ensuring adherence to banking protocols.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Assisted in opening and closing procedures, maintaining operational integrity of the branch.
- Trained new tellers on systems and best practices, fostering a collaborative team environment.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Hostess
DiCicco’s
2021.09 - Current
- Provided menus to customers and answered questions regarding menu items.
- Checked identification of customers prior to serving alcoholic beverages.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Tracked inventory of tableware, linens, condiments., ensuring adequate supply levels at all times.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with servers about new tables, changes in food availability and customer comments.
Election Poll Worker
Fresno County
2020.11 - 2020.11
- Provided assistance to voters by explaining voting procedures and answering questions.
- Verified voter eligibility through checking identification and confirming registration information.
- Monitored polling area to ensure that only eligible voters were allowed to cast their votes.
- Assisted in setting up the polling station prior to opening time, including arranging chairs and tables for voters.
- Collected completed ballots from voters and securely stored them until closing time.
- Recorded voter turnout data throughout the day of voting, providing updates as needed.
- Helped new voters complete registration paperwork and sign-in procedures.
- Asked questions to obtain voter's name, address and age.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
Education
High School Diploma -
Bullard High School
Fresno, CA05.2022
Skills
Great social skills
Handles rushes
Works well with others
Customer Service
Complaint Handling
Food Running
Cleaning and Sanitation
Safe Food Handling
Menu Memorization
Time management
Cash counting
Patience and empathy
Additional Information
Reference
Diciccos manager Sydney Lopez
(559) 573-5454
Bmo manager Sylvia Gallaway
(559) 709-2964
Timeline
Bank Teller
BMO Harris Bank
2024.08 - Current
Hostess
DiCicco’s
2021.09 - Current
Election Poll Worker
Fresno County
2020.11 - 2020.11
High School Diploma -
Bullard High School