Alexis Forwith
Summary
Proven to excel in high-stress environments, demonstrated through a pivotal role at Village of Crestline, where critical thinking and computer skills ensured efficient emergency response coordination. Adept at fostering teamwork and delivering exceptional customer service, consistently achieving positive outcomes in demanding situations.
dispatch professional with robust background in emergency response and crisis management. Known for reliability, adaptability, and strong communication skills in high-pressure environments. Focused on team collaboration and achieving optimal results through clear, concise information relay and rapid problem-solving.
Experienced with crisis management and emergency response. Utilizes advanced communication skills to maintain order and provide clear instructions. Strong understanding of multi-tasking and prioritizing calls to ensure efficient service and public safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Village of Crestline
03.2021 - 11.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Jail paperwork & intake forms
- Bonds & Waivers
- Money Handling
- Filling
- Warrant Entries
Server
Bob Evans Restaurant
04.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Main Street Grill
06.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server,bartender
Just Joking Bar And Grill
01.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Macy's Department Store
08.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Crestline Exempted Village Schools
Crestline, OH05-2016
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Certification
- Notary Public License - [State] Secretary of State or Equivalent Authority.
Dispatcher of the year 2023
Every year the Department as a whole votes on Dispatcher and Officer of the year. Based on their performance, stats, work ethic, I was voted by my coworkers to receive the award for 2023.
Timeline
Server
Bob Evans Restaurant
04.2022 - 10.2022
911 Dispatcher
Village of Crestline
03.2021 - 11.2024
Server
Main Street Grill
06.2020 - 12.2021
Server,bartender
Just Joking Bar And Grill
01.2020 - 06.2021
Sales Associate
Macy's Department Store
08.2019 - 12.2019
High School Diploma -
Crestline Exempted Village Schools