Alexis Garcia
Markham,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Zazzo's Pizza Restaurant and Bar
Darien, IL
04.2024 - Current
- Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
- Managed a team of XX staff members, providing training, coaching, and performance evaluations
- Created employee schedules to optimize staffing levels while meeting business demands
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant
- Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
- Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction
- Trained staff on proper serving techniques resulting in an increase in upselling opportunities by XX%
Manager
BEGGARS PIZZA
Orland Park, IL
09.2018 - 04.2024
- Managing inventory so that all necessary ingredients are stocked for service
- Hiring new staff and providing training to facilitate quick acclimation
- Streamlining the kitchen processes to maintain prompt service times
- Setting regular cleaning standards for the kitchen and verifying that staff is maintaining sanitation levels
- Creating schedules for all kitchen staff
- Tracking kitchen finances to identify areas of potential waste
Executive Housekeeping Manager
Delta Marriott Hotels
Willowbrook, IL
09.2020 - 10.2021
- Inventory supplies and place orders in a timely manner;
- Effectively communicate with all staff on board;
- Strong Leader of people;
- Some work in office;
- Work to continuously improve GSS scores;
- Recruit, interview and train team members;
- Respond to customer complaints and special requests;
- Check rooms and common areas, including stairways and lounge areas, for cleanliness;
- Motivate team members and resolve any issues that occur on the job;
- Establish and educate staff on cleanliness, tidiness and hygiene standards;
- Train housekeepers on cleaning and maintenance tasks;
- Plans, organizes, and evaluates the work of assigned staff, while completing assigned duties;
Housekeeping Supervisor
Hyatt Regency
Lisle, IL
07.2018 - 08.2019
- Inspects work in progress and upon completion to ensure the quality and completeness of work performed;
- Inspect and maintain all public areas and guest rooms several times daily;
- Ensure cleaning checklists and schedules are administered and completed by team members accordingly.
TM Produce department
Meijer Incorporated
Orland Park, IL
06.2016 - 09.2017
Housekeeping Supervisor
Grotto Vista Hotel and Resort
Bulacan
04.2014 - 02.2016
Office Administrator
ASAP Janitorial and United Services
Quezon city
04.2013 - 01.2016
Education
Associate's - Hospitality Management
STI college
Quezon city, Philippines03.2015
Skills
- Restaurant management
- POS systems
- Administrative experience
- Complaint handling
- Computer literacy
- Customer service
- Team management
- Profit & loss
- Payroll
- Team development
- Leadership
- Cash handling
Certification
- Driver's License
- ServSafe Alcohol Certification
- ServSafe Food Handler Certification
- Food Safety Manager Certification
Languages
English - Fluent
Bilingual
Tagalog - Expert
Timeline
Restaurant Manager
Zazzo's Pizza Restaurant and Bar
04.2024 - Current
Executive Housekeeping Manager
Delta Marriott Hotels
09.2020 - 10.2021
Manager
BEGGARS PIZZA
09.2018 - 04.2024
Housekeeping Supervisor
Hyatt Regency
07.2018 - 08.2019
TM Produce department
Meijer Incorporated
06.2016 - 09.2017
Housekeeping Supervisor
Grotto Vista Hotel and Resort
04.2014 - 02.2016
Office Administrator
ASAP Janitorial and United Services
04.2013 - 01.2016
Associate's - Hospitality Management
STI college