Alexis Giampiccolo
Tarrytown
Summary
Results-driven store leader with proven expertise in boosting team performance and customer engagement. Implemented cost control measures that optimized budget utilization and elevated service standards. Collaborated with leadership on strategic initiatives, leading to significant improvements in store performance and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Applegreen-Shake Shack
Sloatsburg
06.2024 - Current
- Led staff recruitment, training, and performance evaluations, resulting in improved team effectiveness.
- Implemented cost control measures that optimized budget utilization across departments.
- Oversaw inventory management and supply chain logistics to ensure operational efficiency.
- Directed daily operations, ensuring seamless functioning of restaurant activities.
- Enhanced customer service standards through targeted staff coaching and constructive feedback.
- Coordinated marketing initiatives that elevated brand visibility and increased customer engagement.
- Ensured compliance with health and safety regulations, maintaining high food safety standards.
- Collaborated with senior leadership to develop strategic growth plans and operational improvements.
Store Leader
Speedway C/O 7/Eleven Corp.
Mamaroneck
11.2019 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Collaborated with district managers and corporate leaders on strategic planning initiatives and executed action plans to align store operations with company objectives.
- Focused on customer service by addressing needs promptly and fostering a welcoming shopping environment.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Developed strong rapport with customers and created positive impression of the business.
- Organized clearance events to maximize shelf space for new product lines, enhancing product visibility and customer engagement.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
- Planned optimal workflow through successful scheduling and task delegation.
Manager
Atlantis Corp
Northvale
01.2019 - 12.2021
- Led and motivated employees to enhance productivity and engagement.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication and ensuring high-quality service delivery.
- Completed multiple tasks within established timeframes to ensure operational efficiency.
- Created a professional, organized, and safe environment for employees and patrons.
Assistant Manager / Manager in Training
Speedway Gas Station/Convenience Store
Tarrytown
06.2013 - 04.2017
- Supervised day-to-day operations, ensuring performance, quality, and service standards were consistently met.
- Developed strong relationships with staff to foster positive a positive work environment and improve team morale.
- Maintained clean, safe, organized store environment, contributing to enhanced an enhanced customer experience.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Security Officer
IC Security LLC
Tarrytown
06.2012 - 06.2013
- Conducted regular patrols of key areas to identify and mitigate security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to foster a welcoming atmosphere and prioritize safety.
- Delivered excellent customer service while addressing visitor inquiries regarding facility safety and access control procedures.
Education
No Degree - Business Administration And Management
Westchester Community College
Valhalla, NYSkills
- Inventory management
- Sales forecasting
- Budget optimization
- Store safety and operations
- Staff recruitment
- Employee training and development
- Team leadership
- Employee scheduling
- Promotions planning
- Conflict resolution
- Time management
- Problem solving
Certification
- Certified in Identifying Workplace Violence, NYS Public Employer Risk Management Assoc. (PERMA)
- New York State Sexual Harassment Training, Navex
- Food Handling Certification, Online Course
- Serve Safe Certified
Timeline
General Manager
Applegreen-Shake Shack
06.2024 - Current
Store Leader
Speedway C/O 7/Eleven Corp.
11.2019 - Current
Manager
Atlantis Corp
01.2019 - 12.2021
Assistant Manager / Manager in Training
Speedway Gas Station/Convenience Store
06.2013 - 04.2017
Security Officer
IC Security LLC
06.2012 - 06.2013
No Degree - Business Administration And Management
Westchester Community College