Alexis Gifford

Front Desk Agen Representative at the Front Desk department in Pala Casino Resort.

• Problem solving-complaints and guest satisfaction.
• Room availability coordination.
• Guest engaging.
• Multitasking.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.

• Processed quarterly vault and ATM audits with zero error rate.
• Improved cash handling accuracy by implementing efficient vault procedures and routine audits.
• Reduced vault discrepancies by closely monitoring transactions and providing staff training on proper cash handling techniques.
• Leadership through tea management.

Controlled material use:

• Checking and insufficient funds disbursement.
• Statement balance.
• Credit and debit card resolutions.
• Administrative duties, filing new accounts paperwork and providing customer service.
• Customer account update oversight.