Priscilla Cruz
Kendall,FL
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Panda Express. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Bilingual in English and Spanish, adept at managing transactions and training staff to uphold high service standards. Committed to fostering positive dining experiences and operational excellence.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Panda Express
04.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and positive dining experiences.
- Managed order processing efficiently, maintaining accuracy in transactions and menu item availability.
- Assisted team in training new staff on operational procedures and customer service standards.
- Resolved guest inquiries and complaints promptly, enhancing overall customer relations and loyalty.
Assistant Manager
Jimmy John's
02.2023 - 09.2025
- Assisted in training and onboarding new team members to ensure operational efficiency.
- Coordinated daily shift schedules to optimize staff coverage and service quality.
- Supervised food preparation processes, maintaining compliance with health and safety standards.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Restaurant Server
Salvadoran Cuisine
05.2023 - 11.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to communicate orders accurately and efficiently.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in training new servers on menu items and customer service protocols.
Tutor
Eagle of the Future
01.2021 - 04.2022
- Developed individualized lesson plans to enhance student understanding and engagement.
- Facilitated interactive learning sessions, promoting critical thinking and problem-solving skills.
- Monitored student progress and provided constructive feedback to foster academic growth.
- Implemented innovative teaching methods to improve retention of complex concepts.
Education
Dental Hygiene -
Miami Dade College
Miami, FL07-2028
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Payment processing
- Product sales
- Bilingual Expert ( English / Spanish )
Languages
Spanish
Full Professional
Timeline
Guest Service Representative
Panda Express
04.2025 - Current
Restaurant Server
Salvadoran Cuisine
05.2023 - 11.2023
Assistant Manager
Jimmy John's
02.2023 - 09.2025
Tutor
Eagle of the Future
01.2021 - 04.2022
Dental Hygiene -
Miami Dade College