Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Moncibais

Houston,TX

Summary

Driven and responsible student prepared to apply academic skills in a professional environment. Utilizes effective communication to enhance guest satisfaction and excelling in customer service and bilingual communication. Adept in computer skills and fostering teamwork, consistently achieving high customer satisfaction.

Overview

1
1
year of professional experience

Work History

Guest Service Representative

Houston Astros
03.2024 - Current
  • Greeted guests entering the venue and provided instructions on scanning tickets.
  • Facilitated a welcoming environment for newcomers by assessing their needs through open-ended inquiries.
  • Welcomed guests and delivered information on hotel services, amenities, and local attractions.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Education

Associate of Science - Health Sciences Professions

Houston Community College
Houston, TX
05-2026

High School Diploma -

Milby High School
1601 Broadway St, Houston Tx, 77012
06-2023

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Bilingual in English and Spanish
  • Fast Learner
  • Teamwork and Collaboration

Timeline

Guest Service Representative

Houston Astros
03.2024 - Current

Associate of Science - Health Sciences Professions

Houston Community College

High School Diploma -

Milby High School

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Vanessa Moncibais