Alexis Gonzales
San Antonio,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
WebTPA
San Antonio, TX
12.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Gathered customer feedback through surveys and used the data to improve customer service.
Shipper
HEB warehouse
San Antonio, Texas
06.2020 - 12.2024
- I was a PMO and in charge of making the bags the potato chips go in
- Scheduled pickups with carriers to ensure timely delivery of goods.
- Utilized computer software programs such as Microsoft Office Suite to create reports relating to shipping activities.
- Traced missing material and shipments through vendor and customer communications.
- Packed, sealed or affixed postage to prepare materials for shipping.
- I consistently communicate with Team leaders about the schedule for the week and what we run
- I help out my other partners when they are in need of assistance
- I am forklift certified
- Operated lift and hand trucks to transfer materials to and from target areas.
Crew Member
Raising Cane’s
07.2017 - 06.2020
- I was a cashier and fry cook
- I was making sure things are restocked, talk to customers, build boxes
- I am a certified trainer and bird specialist
- I lead people to the standards that are set for what we do
- I was considered a Hypo (next manager in line)
Education
High School Diploma -
Judson High School
Converse, TX06-2018
Skills
- Decision Making
- Leadership
- Problem-solving
- Teamwork
- Active listening
- Communication
- Critical Thinking
- Customer Service
Timeline
Customer Service Representative
WebTPA
12.2023 - Current
Shipper
HEB warehouse
06.2020 - 12.2024
Crew Member
Raising Cane’s
07.2017 - 06.2020
High School Diploma -
Judson High School