Alexis Gonzalez
Senoia,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build rapport. Proficient in answering phone calls and working on a computer. Ready to learn attitude, highly motivated self-starter.
Overview
2
2
years of professional experience
Work History
Server
Twisted Taco
01.2023 - 04.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Student Teacher Intern
Welch Elementary School
12.2021 - 05.2022
- Cultivated positive relationships with administration, teaching staff, and students.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
Stockroom Associate
American Eagle
10.2020 - 02.2021
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Received new stock and input values into computer system.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Education
Kennesaw State University
Kennesaw, GA05.2025
High School Diploma -
East Coweta High School
Sharpsburg, GA05.2022
Skills
- Document and Records Management
- Organization
- Customer Inquiries
- Cash Register Operations
- Phone Call Direction
- Microsoft Office
Timeline
Server
Twisted Taco
01.2023 - 04.2023
Student Teacher Intern
Welch Elementary School
12.2021 - 05.2022
Stockroom Associate
American Eagle
10.2020 - 02.2021
Bachelor of Science - Education
Kennesaw State University
High School Diploma -
East Coweta High School
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