Alexis Gonzalez Gallo
San Francisco,CA
Summary
Organized and proactive individual with experience in customer service and back-of-house operations. Known for effective communication and inventory management. Ready to contribute to a team-focused environment while ensuring exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
A&K Supreme Auto Body
South San Francisco, California
01.2026 - Current
- Greeted customers warmly upon arrival, creating a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate staff members.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
Back of House Team Member
Nordstrom Rack
Fremont, California
10.2023 - 01.2026
- Organized back of house inventory and ensured proper stock levels.
- Maintained cleanliness and organization of work area and storage spaces.
- Assisted in receiving and processing incoming merchandise shipments.
- Collaborated with team members to expedite product restocking on the sales floor.
- Communicated effectively with team to resolve operational challenges quickly.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Performed additional duties as requested by management team members.
Concessions Worker
Cinemark
Union City, California
07.2022 - 10.2023
- Managed cash register transactions and handled customer payments efficiently.
- Maintained cleanliness and organization of the concessions area throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Collaborated with team members to streamline concessions workflow during busy periods.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Stocked concession stands with supplies and food items.
- Followed company procedures for opening and closing concession stands.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Education
High School Diploma -
James Logan High School
Union City, CA05-2022
Skills
- Customer service
- Phone etiquette
- Data entry
- Inventory management
- Payment processing
- Customer relationship management
Timeline
Front Desk Receptionist
A&K Supreme Auto Body
01.2026 - Current
Back of House Team Member
Nordstrom Rack
10.2023 - 01.2026
Concessions Worker
Cinemark
07.2022 - 10.2023
High School Diploma -
James Logan High School