Alexis Grever
Klamath Falls
Summary
Results-driven operations professional with experience managing high-volume healthcare offices and supporting revenue growth through team leadership, patient consultation, and performance tracking. Comfortable working in fast-paced environments, analyzing metrics, and helping teams stay focused on goals. Recognized for strong communication, problem-solving, and the ability to build trust with both patients and staff.
Overview
8
8
years of professional experience
Work History
Operations Manager
Aspen Dental
Klamath Falls, OR
08.2022 - Current
- Manage daily operations of a high-volume corporate dental office, driving team performance, patient satisfaction, and achievement of monthly revenue goals.
- Lead hiring, onboarding, training, and development of office staff, fostering a high-performing team aligned with company policies and service standards.
- Consult with patients on treatment plans, addressing financial barriers and leveraging financing solutions to increase treatment acceptance and support revenue growth.
- Monitor daily performance metrics and conduct schedule audits to improve provider productivity, patient flow, and overall office efficiency.
- Partner with regional leadership to review P&L reports, manage budgets, control expenses, and maximize office profitability.
- Lead monthly staff meetings to communicate performance metrics, reinforce company goals, and encourage behaviors that drive productivity and sales.
- Resolve patient concerns and de-escalate service issues with professionalism and empathy, protecting patient relationships and maintaining strong satisfaction ratings.
- Provide remote and in-person training for sister office operations managers and staff, supporting operational consistency and best practices across locations.
Veterinary Assistant
East Ridge Animal Hospital
Klamath Falls, OR
02.2018 - 08.2022
- Provided comprehensive care for animals by administering medications and vaccines and assisting with examinations.
- Maintained accurate medical records and ensured proper documentation of treatments, diagnostics, and patient history.
- Performed laboratory testing and assisted veterinarians with diagnostic procedures.
- Educated pet owners on treatment plans, preventive care, and nutrition to support long-term animal health.
- Drove retail sales of veterinary diets and pet care products through client education and personalized recommendations.
- Delivered excellent client communication, ensuring pet owners felt informed, supported, and confident in care decisions.
Education
High School Diploma -
Henley High School
Klamath Falls, OR2020
Skills
- Consultative Sales
- Operational Efficiency
- Hiring & Talent Development
- Complaint Resolution & De-escalation
- Records Management & Compliance
- Interpersonal communication
- Strategic planning
- Patient / Client Education
- Multi-Location Support
Timeline
Operations Manager
Aspen Dental
08.2022 - Current
Veterinary Assistant
East Ridge Animal Hospital
02.2018 - 08.2022
High School Diploma -
Henley High School