Kiana Grogans
Saint Cloud,FL
Summary
Accomplished healthcare professional with over 8.5 years in clinical operations and administration. As Center Manager, led daily healthcare functions, optimized workflows, and developed staff. Experienced in supervising clinical teams and mentoring Medical Assistant externs into permanent roles. Seeking to apply clinical expertise and leadership skills in healthcare operations or administrative management.
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Center Manager
Advent health centra care
Oviedo, Florida
07.2026 - Current
- Managed AdventHealth Centra Care urgent care daily operations and patient flow.
- Supervised clinical and front desk staff during center coverage.
- Coordinated patient scheduling, registration, and check-in procedures.
Center Manager
Advent health centra care
Longwood, FL
04.2026 - 07.2026
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Managed daily operations of patient care services and staff scheduling.
- Coordinated monthly budgets and managed profit and loss to achieve margin targets.
- Implemented process improvements that streamlined administrative tasks and workflows.
- Fostered positive team environment through regular communication and feedback sessions.
- Evaluated job performance of team members regularly through feedback sessions.
Certified Medical Assistant
Advent health centra care
Longwood, Florida
02.2024 - 04.2026
- Assisted healthcare providers in conducting patient examinations and procedures to support accurate diagnosis and treatment.
- Administered medications and vaccinations under physician supervision, ensuring patient safety and adherence to treatment protocols.
- Facilitated healthcare providers' efforts in conducting patient examinations and procedures for accurate assessments.
- Collaborated with team members to streamline patient care delivery processes, improving overall patient experience.
- Collaborated with team members to enhance patient care delivery processes.
PRN CLINICAL SUPERVISOR
AdventHealth
Orlando, USA
11.2023 - 10.2024
- Supervised clinical staff, facilitating orientation, training, and development to enhance team capabilities.
- Developed individualized treatment plans for clients based on their needs and preferences.
- Delivered crisis intervention services during emergencies.
- Contributed to team meetings focused on implementing best practices for improved client care.
- Consulted with other departments on clinical matters, ensuring cohesive care strategies across the organization.
- Managed routine operations and coordinated emergency responses during critical situations.
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas.
- Actively sought out continuing education opportunities related to clinical practice areas.
Medical Assistant
Advent Health Orlando
Orlando, USA
11.2022 - 10.2024
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Interviewed patients to gather medical history, chief complaints, and vital signs, ensuring accurate preparation for examinations.
- Communicated patient concerns, condition updates, and refill requests to physicians, facilitating timely treatment decisions.
- Educated patients on medications, procedures, and physician instructions, enhancing understanding and adherence to care plans.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Facilitated crisis intervention to address patients' immediate mental health needs.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
REFERRAL COORDINATOR
ADVENT HEALTH GASTROENTEROLOGY
04.2022 - 11.2022
- Conducted insurance pre-certifications to ensure timely authorization for patient referrals.
- Act as a liaison between the referral community and our hospitals.
- Developed workflow to meet turnaround time standards, improving overall referral processing efficiency.
- Researched pending referral cases to facilitate resolution and expedite payment processing.
- Ensured timely insurance pre-certifications to facilitate patient referrals and treatment.
- Gathered benefit and coverage information along with necessary authorizations for patient services.
- Investigated pending referral cases to identify issues preventing payment processing.
- Created a workflow to guarantee compliance with established turnaround time standards.
- Educate providers and supporting staff on new changes with insurance.
- Compiled and analyzed referral and procedure data on a daily and weekly basis to ensure accurate reporting.
- Responded to inquiries and addressed concerns from patients and specialists to facilitate effective communication.
Front Desk Receptionist
Advent health gastroenterology and hepatology
Orlando
02.2022 - 04.2022
- Coordinated patient scheduling, registration, and check-in procedures.
- Supervised clinical and front desk staff during center coverage.
- Managed AdventHealth Centra Care urgent care daily operations and patient flow.
MEDICAL ASSISTANT
Urology of Greater Atlanta
Atlanta, USA
11.2020 - 11.2021
- Administer injections and assist with lab testing and phlebotomy.
- Prepared exam and treatment rooms with necessary instruments and maintained supplies and equipment, ensuring proper sterilization for patient safety.
- Administered injections and assisted with lab testing and phlebotomy to support timely diagnosis and treatment.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, and data entry into electronic health record system, enhancing patient data accessibility.
- Managed phone communications to ensure efficient patient service., scheduled appointments and managed patient flow while greeting visitors in a professional manner.
MEDICAL ASSISTANT
MAXLIFE ANTIAGING INSTITUTE
09.2018 - 11.2019
- Conducted comprehensive health assessments for patients upon entry and exit, identifying health status changes to guide treatment decisions.
- Administered subcutaneous and intramuscular injections, facilitating timely medication delivery for improved patient care.
- Coordinated patient appointment scheduling, enhancing clinic workflow and minimizing patient wait times.
Education
JOURNEY TO LEADERSHIP - Organizational Leadership
Leadership Cohort
Orlando, FL 12.2023 - 02.2024
Certified Medical Assistant -
United Education Institute
Morrow, GA 02.2018 - 10.2018
DIPLOMA -
WARHILL
Williamsburg, VA 02.2012 - 06.2012
Skills
- Clinical Operations
- Operational Oversight
- Financial Management
- Resource Allocation
- Vendor Management
- Quality Assurance
- Policy Compliance
- Appointment Scheduling
- Team Coordination
- Staff Training
- Time Management
- Multitasking skills
- Analytical skills
- Critical Thinking
- Decision Making
- Patient Relations
- Bedside manner
Certification
- Certified Medical Assistant (CMA)
- Injections
- Vital Signs
- EKG
- Phlebotomy
- CPR/BLS
Timeline
Center Manager
Advent health centra care
07.2026 - Current
Center Manager
Advent health centra care
04.2026 - 07.2026
Certified Medical Assistant
Advent health centra care
02.2024 - 04.2026
JOURNEY TO LEADERSHIP - Organizational Leadership
Leadership Cohort
12.2023 - 02.2024
PRN CLINICAL SUPERVISOR
AdventHealth
11.2023 - 10.2024
Medical Assistant
Advent Health Orlando
11.2022 - 10.2024
REFERRAL COORDINATOR
ADVENT HEALTH GASTROENTEROLOGY
04.2022 - 11.2022
Front Desk Receptionist
Advent health gastroenterology and hepatology
02.2022 - 04.2022
MEDICAL ASSISTANT
Urology of Greater Atlanta
11.2020 - 11.2021
MEDICAL ASSISTANT
MAXLIFE ANTIAGING INSTITUTE
09.2018 - 11.2019
Certified Medical Assistant -
United Education Institute
02.2018 - 10.2018
DIPLOMA -
WARHILL
02.2012 - 06.2012