Alexis Grosely
Taylorsville,UT
Summary
Dedicated and results-driven professional with over 20 years of work and leadership experience in customer service, hospitality, and compliance industries. Seeking a challenging position to leverage my expertise in management, training, customer service, and compliance within a reputable company. Motivated to secure a long-term role with opportunities for advancement.
Overview
17
17
years of professional experience
Work History
Restaurant Server
Applebees, Citris Grill, Stella
SALT LAKE CITY, Utah
02.2012 - 03.2024
- Delivered an exceptional guest experience by employing suggestive selling techniques, anticipating guests needs and executing accurate and efficient order taking and delivery process.
- Followed up on guest requests in a timely manner.
- Assisted other servers as needed during peak hours or special events.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Processed payments from customers using cash registers or POS systems.
Restaurant Manager
Red Robin
West Valley, UT
01.2022 - 03.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Audit Manager
Veritas Funding
Midvale, UT
12.2014 - 09.2019
- Conducted risk-based audits to evaluate internal controls, compliance with laws and regulations, and accuracy of financial statements.
- Prepared detailed reports summarizing audit results and findings.
- Coordinated with external auditors on various aspects of audits and reviews.
- Assisted in developing new policies and procedures designed to enhance internal controls.
- Participated in special projects such as due diligence engagements or fraud investigations.
- Contributed to the creation and implementation of mandatory compliance training for a large staff, exceeding 300 individuals.
Restaurant Team Leader
Olive Garden Restaurant
Sandy, UT
09.2007 - 11.2016
- Provided guidance and support to team members on all aspects of the restaurant operations.
- Ensured compliance with health, safety, sanitation and alcohol regulations in the restaurant.
- Developed training materials and conducted ongoing training sessions for new hires and existing employees.
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Established effective communication channels between front-of-house staff and back-of-house teams.
Education
General Studies
College of Eastern Utah
Price, UTSkills
- Guest Relations Management
- High-volume dining
- Efficient service
- Detail Oriented
- Cash Handling
Timeline
Restaurant Manager
Red Robin
01.2022 - 03.2023
Audit Manager
Veritas Funding
12.2014 - 09.2019
Restaurant Server
Applebees, Citris Grill, Stella
02.2012 - 03.2024
Restaurant Team Leader
Olive Garden Restaurant
09.2007 - 11.2016
General Studies
College of Eastern Utah
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