Alexis Guerra
Panda Express
Lynchburg,VA
2
Languages
1
Certification
6
years of professional experience
Results-driven leader in operations management with a proven ability to enhance team collaboration and drive performance. Skilled in conflict resolution, time management, and effective communication. Committed to fostering a positive work environment where associates feel valued, while ensuring adherence to company policies and guest standards.
Work History
Shift Leader
4 Years 8 Months- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on operational procedures and service standards.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Monitored food safety compliance and ensured adherence to health regulations.
- Completed cash and credit card transactions accurately using POS software.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Enhanced customer experience with the the introduction of a feedback system to gather insights.hts.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Fostered a positive work environment, leading to higher employee morale and reduced turnover.
Host
1 Month- Greeted and seated guests, ensuring optimal dining experience through attentive service.
- Managed reservation system, coordinating seating arrangements to maximize efficiency during peak hours.
- Collaborated with kitchen and wait staff to streamline communication and improve service flow.
- Monitored dining area cleanliness and ambiance, contributing to a welcoming atmosphere for patrons.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma
Skills
Cash handling
Staff supervision
Team leadership
Staff education and training
Training programs
Motivational leadership
Assigning work
Problem-solving
Equipment troubleshooting
POS deletions
POS management
Continuous learning
Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking, scheduling, as well as enforcing policies and procedures.
- Achieved positive feedback through effectively helping with making guests feel welcomed and accommodated .
- Resolved product issue through consumer testing.
- Increased sales by 15% through effective upselling and creative, eye-catching product displays.
Certification
Certificate Name: Food Handler Certificate / Food Handler Card / ANSI-Accredited Food Handler Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
I like looking at the stars and learning about constellations/ astrology.
Exploring famous landmarks
historical sites
and cultural attractions in a new destination/ traveling.
Photography
I enjoy helping others and giving back to the community.
Backpacking
Hiking
and Camping.
Crafting and DIY Projects
Team Sports
Mindfulness Practices
Timeline
Shift Leader
Panda Express
12.2021 - CurrentRead More
Host
Chilis's Bar and Grill
11.2020 - 12.2020Read More
Premier High School
High School Diploma
Read More