Alexis Gull
Tooele,UT
Summary
Dedicated Food Service Manager with expertise in staff leadership, food safety management, and inventory optimization. Proven ability to reduce waste and enhance training programs, ensuring high standards in customer service and food presentation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food Service Manager
Maverik Adventure's First Stop
West Jordan, UT
08.2020 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Trained and mentored staff on food preparation techniques and customer service standards.
- Developed and implemented new menu items based on new limited time promotions and seasonal availability.
- Conducted regular quality control checks to ensure food safety and presentation standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reviewed and approved employee schedules and timesheets.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Store Manager
Red Hanger
West Jordan, UT
04.2016 - 06.2019
- Led daily store operations, ensuring compliance with company standards and policies.
- Developed and implemented training programs for new staff, enhancing team performance and customer service.
- Analyzed sales data to identify trends, adjusting inventory strategies to meet customer demands effectively.
- Managed vendor relationships, negotiating contracts to optimize product pricing and delivery schedules.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Collections Agent
Discover
West Valley City, UT
08.2013 - 02.2016
- Negotiated payment plans with clients to enhance collections efficiency.
- Resolved customer inquiries and disputes to maintain positive relationships.
- Analyzed account information to identify trends and improve collection strategies.
- Collaborated with cross-functional teams to streamline collection processes.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Education
High School Diploma -
West Jordan High
West Jordan, UT06-2013
Skills
- Customer service
- Staff leadership
- Cross-training staff
- Food presentation
- Hiring procedures
- Staff motivation
- Ordering supplies
- Health inspections
- Waste reduction
- Food safety management
- Inventory management
- Reliable and responsible
- ServSafe food manager
Certification
- Certified Servsafe, Maverik - 2020-2026
Timeline
Food Service Manager
Maverik Adventure's First Stop
08.2020 - Current
Store Manager
Red Hanger
04.2016 - 06.2019
Collections Agent
Discover
08.2013 - 02.2016
High School Diploma -
West Jordan High