Alexis Gunter
Cameron,NC
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
08.2025 - Current
- Assisted guests with inquiries, resolving issues efficiently to enhance overall experience.
- Collaborated with housekeeping staff to ensure timely room readiness for incoming guests.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
- Maintained high levels of guest privacy by securely managing personal information.
- Facilitated welcoming environment, greeting guests upon arrival.
- Ensured accurate billing and payment processing, reducing errors and guest disputes.
Bank Customer Service Representative
Foundever
04.2025 - 08.2025
- Assisted customers with account inquiries and transaction issues, ensuring effective resolution of concerns.
- Educated clients on bank products and services, enhancing customer knowledge and satisfaction.
- Handled customer complaints professionally, escalating complex issues to management when necessary.
- Maintained up-to-date knowledge of banking regulations and policies to ensure compliance in all transactions.
- Assisted customers with navigating bank systems, completing transactions and closing accounts.
Front Desk Agent
Courtyard by Marriott
07.2024 - 03.2025
- Maintained clean and organized workstations.
- Greeted and interacted with customers.
- Managed cash transactions prepared and served beverages, restocked inventory, adhere to food handling and sanitation guidelines.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Building rapport and creating a welcoming atmosphere is essential for encouraging positive reviews and repeat business.
- Trained new front desk agents on operational procedures and customer service standards.
Front Desk Agent
Comfort Inn and Suites
04.2023 - 06.2024
- Greeted and welcomed guests with a friendly demeanor, ensuring a positive first impression of the hotel.
- Managed check-in and check-out procedures efficiently, processing reservations, payments, and providing room assignments.
- Addressed guest inquiries and resolved issues promptly, enhancing overall guest satisfaction and experience.
- Coordinated with housekeeping and maintenance staff to ensure that room readiness and guest requests were fulfilled in a timely manner.
- Assisted with administrative tasks such as filing, invoicing, and inventory management as needed.
Receptionist
JT Auto Mart
09.2022 - 01.2023
- Greeted and assisted customers with inquiries about vehicles, financing options, and dealership services, creating a welcoming environment.
- Scheduled appointments for sales and service departments, ensuring efficient use of resources and maximizing customer satisfaction.
- Maintained accurate records of customer interactions and transactions, utilizing dealership management software to track service requests and inventory.
- Handled incoming calls, directed them to appropriate departments, and responded to general inquiries, contributing to customer satisfaction.
- Processed customer payments and transactions, ensuring accuracy and compliance with dealership policies.
Data Analyst
eClerx
04.2022 - 09.2022
- Managed high-volume inbound and outbound calls, providing exceptional customer service and support to clients regarding cable services, billing inquiries, and technical troubleshooting.
- Assisted customers in scheduling appointments for installation, service calls, and equipment upgrades, ensuring timely and efficient service delivery.
- Addressed customer complaints and concerns with professionalism, employing conflict resolution skills to ensure satisfactory outcomes and retain customer loyalty.
- Stayed updated on company products, promotions, and service changes to provide informed assistance and upsell relevant services effectively.
Packer
Pilgrim's pride
10.2020 - 03.2021
- Weighed and packaged poultry products according to company guidelines.
- Ensured accurate pricing by regularly checking market prices and adjusting accordingly.
- Maintained cleanliness and organization in the packing area to adhere to safety regulations.
- Collaborated with team members to improve packing efficiency and reduce waste.
- Conducted quality control checks to ensure products met company standards.
Cashier
Taco Bell
10.2019 - 09.2020
- Processed high-volume transactions accurately, maintaining a cash drawer balance.
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in training new cashiers on point-of-sale systems and customer service protocols.
- Ability to interact positively with customers, handle complaints, and ensure customer satisfaction.
Customer Service Representative
Circle K
04.2018 - 08.2019
- Operated cash register and handled cash transactions with accuracy, maintaining balanced cash drawers.
- Restocked shelves and organized inventory to promote a tidy and efficient shopping environment.
- Maintained cleanliness and organization of the store, adhering to health and safety regulations.
- Assisted with promotional displays and seasonal merchandise, contributing to increased sales.
Sandwich Artist
Subway Sandwiches
10.2016 - 05.2018
- Provided exceptional customer service by taking orders and preparing food in accordance with company standards.
- Maintained cleanliness and organization of the work area, adhering to food safety guidelines.
- Assisted in restocking supplies and performing inventory checks.
- Collaborated with team members to ensure prompt and efficient service during peak hours.
Education
High School -
Western Harnett High School
Lillington, NC06.2018
Skills
- Customer service
- Time management
- Communication skills
- Guest services
- Organization skills
- Telephone skills
- Data entry
- Customer and client relations
Timeline
Front Desk Agent
Springhill Suites By Marriott
08.2025 - Current
Bank Customer Service Representative
Foundever
04.2025 - 08.2025
Front Desk Agent
Courtyard by Marriott
07.2024 - 03.2025
Front Desk Agent
Comfort Inn and Suites
04.2023 - 06.2024
Receptionist
JT Auto Mart
09.2022 - 01.2023
Data Analyst
eClerx
04.2022 - 09.2022
Packer
Pilgrim's pride
10.2020 - 03.2021
Cashier
Taco Bell
10.2019 - 09.2020
Customer Service Representative
Circle K
04.2018 - 08.2019
Sandwich Artist
Subway Sandwiches
10.2016 - 05.2018
High School -
Western Harnett High School
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