Alexis Hall
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Carolina Eye Associates, P.A
2021.10 - Current
- Verifying insurance eligibility, updating patient demographic information using NextGen, processed medical histories and payments, faxed and closed referrals.
- Greeting, scheduling, and answering billing/insurance questions for patients and physicians.
- Train new hires on EHR system and office protocols.
Assistant Customer Service Manager
Delhaize America Food Lion
2020.06 - 2021.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolved concerns with products or services to help with retention and drive sales.
Medical Clerk
Cox Family Practice
2016.09 - 2017.06
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Followed up with providers to address requests and concerns.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
Education
BBA - Business Administration
East Carolina University
Greenville, NC 2025
Associate of Science -
Central Carolina Community College
Sanford, NC12.2022
Skills
- Communicating to Patients and Families
- Quality Standards and Protocol
- Resolving Problems
- Creative Solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Service Representative
Carolina Eye Associates, P.A
2021.10 - Current
Assistant Customer Service Manager
Delhaize America Food Lion
2020.06 - 2021.10
Medical Clerk
Cox Family Practice
2016.09 - 2017.06
BBA - Business Administration
East Carolina University
Associate of Science -
Central Carolina Community College
Similar Profiles
Alaa AhmedAlaa Ahmed
Patient Registration Specialist at Eye Care Associates, P.APatient Registration Specialist at Eye Care Associates, P.A
Anna VierraAnna Vierra
Internship/Courier at Western Carolina Eye AssociatesInternship/Courier at Western Carolina Eye Associates
Jessica StevensJessica Stevens
NA at Carolina Eye Associates - Patient CareNA at Carolina Eye Associates - Patient Care