Alexis Hall
Summary
Organized Patient Service Representative with 2 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Carolina Eye Associates, P.A
10.2021 - Current
- Verifying insurance eligibility, updating patient demographic information using NextGen, processed medical histories and payments, faxed and closed referrals.
- Greeting, scheduling, and answering billing/insurance questions for patients and physicians.
- Train new hires on EHR system and office protocols.
Assistant Customer Service Manager
Delhaize America Food Lion
06.2020 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolved concerns with products or services to help with retention and drive sales.
Medical Clerk
Cox Family Practice
09.2016 - 06.2017
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Followed up with providers to address requests and concerns.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
Education
BBA - Business Administration
East Carolina University
Greenville, NC 2025
Associate of Science -
Central Carolina Community College
Sanford, NC12.2022
Skills
- Communicating to Patients and Families
- Quality Standards and Protocol
- Resolving Problems
- Creative Solutions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Carolina Eye Associates, P.A
10.2021 - Current
Assistant Customer Service Manager
Delhaize America Food Lion
06.2020 - 10.2021
Medical Clerk
Cox Family Practice
09.2016 - 06.2017
BBA - Business Administration
East Carolina University
Associate of Science -
Central Carolina Community College
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