Alexis Hall
Lakeland
Summary
Dynamic and results-oriented professional with proven expertise in customer service and multitasking proficiency. Excelled at Ups Store by enhancing customer satisfaction and efficiently managing high-volume queries. Skilled in POS software and exceptional communication, consistently met monthly targets through effective team collaboration. Demonstrated ability to train associates, significantly improving workflow efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Ups Store
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Host
Cracker Barrel Restaurant
04.2022 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Travis Tech
Bartow, FL05-2024
Skills
- Customer service
- Multitasking proficiency
- Customer support
- Effective time management
- Team collaboration
- Product knowledge
- Exceptional communication
- Guest services
- POS software
- Table assignment coordination
- Up-selling techniques
- Clerical support
Timeline
Customer Service Associate
Ups Store
04.2023 - Current
Host
Cracker Barrel Restaurant
04.2022 - 04.2023
High School Diploma -
Travis Tech
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