Alexis Heuman
Forney,TX
Summary
Motivated and customer focused professional with experience in sales, customer service, and animal care. Skilled in communication, relationship building, and problem solving in fast-paced environments. Strong ability to multitask, stay organized, and deliver positive customer experiences while working independently or as part of a team.
Overview
7
7
years of professional experience
Work History
To-Go Server/Restaurant Shift Manager
Cotton Patch Cafe
Rockwall, TX
01.2024 - Current
- Provided outstanding customer service in fast-paced dining environment, contributing to positive dining experiences.
- Managed order accuracy and ensured timely preparation for takeout meals.
- Oversaw team members during shifts, enhancing operational efficiency and maintaining service standards.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Trained new team members on service standards and procedures.
- Collaborated with management on process improvements for daily operations.
- Achieved recognition as Employee of the Month and nomination for Employee of the Year, reflecting commitment to excellence.
Sales Representative
Vector Marketing Company
Plano, Texas
07.2023 - 09.2023
- Developed product knowledge to effectively communicate features and benefits.
- Engaged customers through personalized consultations and tailored presentations.
- Conducted follow-up calls to maintain customer relationships and satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
Animal Caretaker
The Gentle Zoo
Forney, TX
10.2019 - 08.2023
- Provided daily care for diverse animal species at a community-focused zoo.
- Maintained clean and safe enclosures to promote animal health and well-being.
- Assisted in feeding schedules and monitored dietary needs of animals.
- Engaged with visitors, sharing knowledge about animal behaviors and habitats.
- Trained new staff on proper animal handling and care techniques.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
Bowling Attendant/Arcade Attendant
Film Alley
Terrell, Texas
04.2021 - 02.2022
- Assisted customers with lane selection and shoe rentals.
- Maintained cleanliness and organization of bowling areas and equipment.
- Provided excellent customer service to enhance guest experiences.
- Managed inventory of bowling supplies and equipment efficiently.
- Collaborated with team members to ensure smooth operations during busy hours.
- Trained new staff on operational procedures and customer service standards.
- Handled cash transactions and processed payments accurately at the counter.
- Maintained cleanliness and organization of the arcade environment.
- Monitored gaming machines for proper functionality and reported issues.
- Handled cash transactions and managed arcade token distribution.
Education
High School Diploma -
North Forney High School
Forney, TX05-2023
Skills
- Customer service
- Order accuracy
- Cash handling
- Team supervision
- Training staff
- Customer relationship management
- Problem Solving
- Teamwork and Collaboration
- Detail Oriented
Timeline
To-Go Server/Restaurant Shift Manager
Cotton Patch Cafe
01.2024 - Current
Sales Representative
Vector Marketing Company
07.2023 - 09.2023
Bowling Attendant/Arcade Attendant
Film Alley
04.2021 - 02.2022
Animal Caretaker
The Gentle Zoo
10.2019 - 08.2023
High School Diploma -
North Forney High School