Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis hightower

Roosevelt,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Delivery Driver

Amazon
09.2019 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring accurate deliveries of products.
  • Read maps, followed oral, and written instructions. Used GPS technology to make deliveries.

Billing Customer Service Representative

Petro Home Heating & Air Conditioning
07.2016 - 09.2019
  • Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
  • Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.

Merchandiser

Crossmark
05.2011 - 08.2014
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Verified products appeared at correct locations in proper quantities.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.

Education

-

Edgecombe Community College
Rocky Mount

High School Diploma -

Rocky Mount Senior High School
Rocky Mount, NC
05-1998

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Time management
  • Billing inquiries
  • Conflict resolution
  • Positive attitude

Timeline

Delivery Driver

Amazon
09.2019 - Current

Billing Customer Service Representative

Petro Home Heating & Air Conditioning
07.2016 - 09.2019

Merchandiser

Crossmark
05.2011 - 08.2014

-

Edgecombe Community College

High School Diploma -

Rocky Mount Senior High School

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Alexis hightower