Alexis Hood
Oakland,CA
Summary
Driven and adaptable Sales Associate with a proven track record at Macy's Department Store, excelling in customer service and relationship building. Demonstrated ability to enhance customer satisfaction and loyalty, leveraging strong communication skills and policy adherence. Adept at multitasking and creative thinking, consistently achieving goals with a focus on results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Macy's Department Store
08.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Ambassador
Alclear LLC
06.2022 - 01.2023
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Sales Associate
Macy's Department Store
08.2017 - 10.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Merritt College
Oakland, CA 01.2023 -
Skills
Customer Service
Teamwork and Collaboration
Time Management
Multi-tasking strength
Excellent people skills
Reliable and punctual
Relationship Building
Policy and Procedure Adherence
Strong Communication and Interpersonal Skills
Reliable and Responsible
Organization
Adaptable and Flexible
Creative Thinking
Excellent Written and Verbal Communication
Basic Mathematics
Goal-Oriented
Certification
Certification in Paralegal Studies
Timeline
Sales Associate
Macy's Department Store
08.2023 - 01.2024
Merritt College
01.2023 -
Ambassador
Alclear LLC
06.2022 - 01.2023
Sales Associate
Macy's Department Store
08.2017 - 10.2019