Alexis Hopwood
Kokomo,IN
Summary
Forward-thinking operations manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Party City
03.2021 - 03.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Online Personal Shopper
Kroger
11.2020 - 03.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Worked productively with customers to meet order requirements and service expectations.
Style Associate
Target
05.2020 - 09.2020
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Housekeeper
White Lodging Services Corporation (312)494-9301
01.2019 - 04.2020
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Sales Associate Manager
Halloween City
09.2018 - 11.2018
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Education
High School Diploma -
Tri-Central High School
Sharpsville, IN05.2017
Skills
- Team Development
- Strategic Planning
- Problem Resolution
- Retail Operations
- Shift Scheduling
- Performance reviewing
Timeline
Assistant Manager
Party City
03.2021 - 03.2024
Online Personal Shopper
Kroger
11.2020 - 03.2021
Style Associate
Target
05.2020 - 09.2020
Housekeeper
White Lodging Services Corporation (312)494-9301
01.2019 - 04.2020
Sales Associate Manager
Halloween City
09.2018 - 11.2018
High School Diploma -
Tri-Central High School