Alexis Ingoglia
Hollywood,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Ambitious Flooring Sales Specialist successful at applying top-notch service skills and in-depth knowledge of options to achieve impressive profits. Strategic planner with a superior work ethic and many years' experience in flooring sales.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
15
15
years of professional experience
Work History
General Manager
Ceramic Installation Supply Company
Hollywood , FL
11.2009 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Unloaded and loaded delivery trucks with materials.
- Assisted in packing orders for customers using appropriate material.
- Recorded data from incoming and outgoing shipments accurately.
- Transported pallets of merchandise across the facility.
- Performed routine maintenance checks on machinery.
- Followed safety procedures when handling hazardous materials.
- Managed multiple projects simultaneously while meeting deadlines.
- Dismantled damaged crates and disposed of debris safely.
- Repaired minor damages to equipment and tools.
- Operated forklift for loading and unloading goods.
Education
All Lines Insurance Adjuster
Miami Dade South Campus
Kendall, Fl06-2001
GED -
Cooper City High School
Cooper City, FL06-1998
Skills
- Quality Management
- Contract Negotiations
- Vendor Sourcing
- Financial Administration
Timeline
General Manager
Ceramic Installation Supply Company
11.2009 - Current
All Lines Insurance Adjuster
Miami Dade South Campus
GED -
Cooper City High School