ALEXIS JONES
Atlanta,GA
Summary
Customer-focused professional with experience in leasing, property tours, application processing, resident support, service operations, and high-volume customer service. Skilled in communication, administrative coordination, conflict resolution, and maintaining organized, efficient operations.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Leasing Consultant
Maple and Oak Management
01.2026 - Current
- Delivered exceptional service to prospective and current residents, fostering positive relationships that enhanced resident satisfaction.
- Generated prospective tenant leads, conducted property tours, and addressed inquiries about the property and surrounding area to drive lease applications.
- Processed applications and lease agreements by coordinating rental history, credit checks, and background checks to ensure thorough tenant screening.
- Coordinate daily administrative tasks, maintain documents, respond to communications, and prepare correspondence to support efficient operations.
Service Operations Manager
Cru Lounge
01.2023 - Current
- Ensured compliance with health and safety regulations, enhancing customer satisfaction through safe practices.
- Monitor cash flow throughout shifts and prepare accurate end-of-day reports.
- Resolved employee conflicts using practical conflict-resolution techniques, fostering a collaborative work environment.
- Addressed workplace concerns professionally, supporting effective day-to-day operations.
Phlebotomist
Belfife Plasma Center
07.2024 - 07.2025
- Collected blood samples from patients of varied ages and skill levels in a timely manner.
- Collected blood samples from diverse patient demographics, ensuring timely and accurate results.
- Prepared labels, forms, and reports to ensure accurate tracking of specimens.
- Explained procedures to patients, enhancing comfort and cooperation during the collection process.
- Followed OSHA standards and universal precautions to maintain a safe environment for patients and staff.
Customer Service Representative
Arrow Exterminators
01.2022 - 11.2022
- Resolved customer complaints and inquiries promptly, enhancing overall customer satisfaction.
- Used product knowledge to provide tailored recommendations and improve the customer experience.
- Handled telephone inquiries per standard procedures, ensuring adherence to service-quality expectations.
- Maintained current knowledge of products, services, and pricing promotions.
Education
Associate - Nursing
West Georgia Technical College
Douglasville, GASkills
- Lease administration
- Tenant relations
- Customer service
- Payment processing
- Appointment scheduling
- Document management
- Health compliance
- Microsoft Office
- Time management
- Problem-solving
- Critical thinking
- Adaptability and flexibility
Certification
- Certified Phlebotomy Technician
- Certified CNA
Personal Information
Title: LEASING CONSULTANT | CUSTOMER SERVICE | OPERATIONS
Timeline
Leasing Consultant
Maple and Oak Management
01.2026 - Current
Phlebotomist
Belfife Plasma Center
07.2024 - 07.2025
Service Operations Manager
Cru Lounge
01.2023 - Current
Customer Service Representative
Arrow Exterminators
01.2022 - 11.2022
Associate - Nursing
West Georgia Technical College