Alexis Keller
Salinas
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
Pajaro Dunes Company
08.2023 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper money handling procedures at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Resolved guest complaints diplomatically to maintain a positive reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Designed and distributed marketing collateral, supporting sales team efforts and enhancing brand recognition.
Budtender
Higher Level Of Care
01.2021 - 08.2023
- Answer questions about medicinal and recreational uses and effects and qualities of different products.
- Prepare online orders, work reception, and budtend.
- Stock product and help inventory with counts and arranging displays.
- Manage high volumes of cash and am efficient at cash register operations.
- Sell flowers, concentrates and edibles in fast-paced environment.
- Check guests' photo identification for validity and age requirements.
- Maintain up-to-date knowledge of store sales, payment policies and security standards.
- Develop strong rapport with customers and create positive impression of business.
- Prioritize helping customers over completing other routine tasks in store.
Receptionist
Victory Toyota
11.2018 - 11.2019
- Answered central telephone system and directed calls accordingly.
- Answered and quickly redirected large volume of calls on central system.
- Received and routed business correspondence to correct departments and staff members.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
Receptionist
Best Western Hotel
05.2015 - 10.2017
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Explained details regarding property to acclimate patrons to environment.
Swim Instructor
Saratoga Star Aquatics
08.2011 - 11.2014
- Prepared equipment before each class class and stored items promptly after classes.
- Taught daily swim instruction to students varying in ages and skill levels.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
Education
Some College (No Degree) - Early Childhood Education
Foothill College
Los Altos, CASome College (No Degree) - General Studies
Monterey Peninsula College
Monterey, CANo Degree - Python Language
Hackbright Academy
03-2023
High School Diploma -
North Monterey County High School
Castroville, CA05.2010
Skills
- Computer skills
- Guest relations
- Data inputting
- Guest accommodations
- Detail-oriented
- Issue resolution
- Basic functions in Excel
- Telephone skills
- Microsoft office
- Email etiquette
Timeline
Guest Service Representative
Pajaro Dunes Company
08.2023 - Current
Budtender
Higher Level Of Care
01.2021 - 08.2023
Receptionist
Victory Toyota
11.2018 - 11.2019
Receptionist
Best Western Hotel
05.2015 - 10.2017
Swim Instructor
Saratoga Star Aquatics
08.2011 - 11.2014
Some College (No Degree) - Early Childhood Education
Foothill College
Some College (No Degree) - General Studies
Monterey Peninsula College
No Degree - Python Language
Hackbright Academy
High School Diploma -
North Monterey County High School
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