Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexis Kepley

Sioux Falls,SD

Summary

Dynamic guest services professional with a proven track record at SSA, excelling in customer engagement and sales enhancement. Skilled in animal care and handling, I bring strong communication and detail-oriented abilities to foster positive experiences. Committed team player dedicated to maintaining high standards of service and cleanliness. I have experience with proper animal husbandry and cleaning animal's living areas. I tend to go above and beyond in my tasks and I put my best effort into everything I do.

Overview

3
3
years of professional experience

Work History

Guest Services

SSA
06.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.

Volunteer

Great Plains Zoo and Aquarium
06.2022 - 09.2023
  • Educated visitors and staff on proper animal care and handling.
  • Maintained cleanliness of animal habitat areas
  • Monitored animals for behavioral problems and signs of health issues
  • Provided enrichment for the animals
  • Educated zoo guests about the ambassador animals during creature features while ensuring the safety and proper handling of the animals
  • Worked in varying weather conditions including rain and intense heat

Education

Wildlife Biology

University of North Dakota
Grand Forks, ND

High School Diploma -

Jefferson Highschool
Sioux Falls, SD
05-2024

Skills

  • Guest services
  • Animal handling and care
  • Detail oriented
  • Artistically inclined
  • Communication
  • Team player

Accomplishments

  • Graduated high school with art honors

Timeline

Guest Services

SSA
06.2023 - Current

Volunteer

Great Plains Zoo and Aquarium
06.2022 - 09.2023

Wildlife Biology

University of North Dakota

High School Diploma -

Jefferson Highschool

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Alexis Kepley