Alexis Kieft
Camdenton,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Performance Boat Center. Skilled in office organization and customer service, adept at fostering professional environments and optimizing team performance. Achieved significant improvements in efficiency and service quality, leveraging strong time management and verbal communication abilities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Performance Boat Center
09.2023 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Bartender
Roxie's Roadhouse
02.2022 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Transportation Driver
Army National Gaurd
05.2019 - 06.2023
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
Manager
Dunkin' Donuts
09.2021 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Warehouse Packer
Bulk Apothecary
03.2020 - 09.2021
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Education
Basic / AIT Training - Transportation Operation
Army National Guard
Fort Leonard Wood, MOCertificate - Flight Attendant
The Travel Academy
Eagan, MN12.2016
High School Diploma -
Watervliet High School
Watervliet, MI06.2016
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Team Collaboration
Scheduling
Verbal and written communication
Office Organization
Oral and writing communication
Front Office Management
Timeline
Front Desk Receptionist
Performance Boat Center
09.2023 - 04.2024
Bartender
Roxie's Roadhouse
02.2022 - 01.2024
Manager
Dunkin' Donuts
09.2021 - 04.2022
Warehouse Packer
Bulk Apothecary
03.2020 - 09.2021
Transportation Driver
Army National Gaurd
05.2019 - 06.2023
Basic / AIT Training - Transportation Operation
Army National Guard
Certificate - Flight Attendant
The Travel Academy
High School Diploma -
Watervliet High School