Alexis Kilgore
Addis,LA
Summary
Proven leader and effective communicator, adept in customer service and team management, demonstrated at Benedettos Market. Excelled in enhancing customer satisfaction and streamlining workflow, significantly improving efficiency. Skilled in motivating teams, consistently ensuring operational excellence and a positive workplace atmosphere.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Benedettos Market
Addis La
03.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Warehouse Worker
Andersons Merchandise
Baton Rouge, LA
08.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Call Center Representative
Conns Call Center
Baton Rouge, LA
02.2023 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Security Officer
Allied Universal Security Services
Baton Rouge La
07.2022 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.2022
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Team Management
- Heavy Lifting
- Workflow Coordination
- Motivational Skills
Timeline
Cashier Team Lead
Benedettos Market
03.2024 - Current
Warehouse Worker
Andersons Merchandise
08.2023 - 02.2024
Call Center Representative
Conns Call Center
02.2023 - 07.2023
Security Officer
Allied Universal Security Services
07.2022 - 01.2023
Diploma -
Broadmoor Senior High School