Alexis Kokines
Tahoma,CA
Summary
Driven Hospitality leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
5
5
years of professional experience
Work History
Assistant Operations Manager - Front Desk
Everline Resort And Spa
09.2022 - Current
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
Assistant Food and Beverage Manager
Everline Resort And Spa
01.2022 - 09.2022
- Oversaw four different outlets
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Verified timekeeping records and handled any discrepancies with employees.
- Executed Payroll and Tip distrabution.
Recreation Intern
Everline Resort And Spa
07.2021 - 01.2022
- Assisted guests with bike rentals along with other resort activities.
- Lead and organized kids crafts.
- Performed light custodial duties to provide clean and inviting pool deck.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Discussed safety and maintenance concerns with supervisor for remediation.
Entertainment Coordinator
Tomball German Heritage Festival
12.2018 - 06.2021
- Negotiated prices with outside entertainers.
- Originated and excited contracts for performers.
- Created and maintained detailed reports of seasonal operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Monitored budget and expenditures, keeping facility within budget.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Hotel And Restaurant Management
Conrad N Hilton College, University of Houston
Houston, TX12.2022
Associate of Arts -
Lone Star College, Montgomery
Montgomery, TX12.2019
Skills
- Operations Oversight
- SMS
- HOTSOS
- Accubar
- Excel
- Kronos
Timeline
Assistant Operations Manager - Front Desk
Everline Resort And Spa
09.2022 - Current
Assistant Food and Beverage Manager
Everline Resort And Spa
01.2022 - 09.2022
Recreation Intern
Everline Resort And Spa
07.2021 - 01.2022
Entertainment Coordinator
Tomball German Heritage Festival
12.2018 - 06.2021
Bachelor of Science - Hotel And Restaurant Management
Conrad N Hilton College, University of Houston
Associate of Arts -
Lone Star College, Montgomery
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