Alexis Kupferschmidt
Dubuque,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
Peosta, IA
10.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
General Manager
Donut Boy
Dubuque, IA
07.2021 - 12.2021
- Developed and implemented strategies to increase sales and profitability.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant General Manager
Dairy Queen Grill & Chill
Dubuque, IA
05.2015 - 07.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Education
Associate of Applied Business - Business Management
Northeast Iowa Community College
Calmar, IAAssociate of Applied Business - Accounting
Northeast Iowa Community College
Calmar, IASkills
- Microsoft Access
- Economic Analysis
- Sales Expertise
- Business Management Principles
- Total Quality Management
- Financial Statements
- Cost Management
- Corporate Social Responsibility
- Risk Management
- Microsoft Excel
Certification
ServSafe Certified
Timeline
General Manager
Dairy Queen Grill & Chill
10.2021 - Current
General Manager
Donut Boy
07.2021 - 12.2021
Assistant General Manager
Dairy Queen Grill & Chill
05.2015 - 07.2021
Associate of Applied Business - Business Management
Northeast Iowa Community College
Associate of Applied Business - Accounting
Northeast Iowa Community College