Alexis Lajeunesse
Clearwater
Summary
Results-driven hospitality professional with extensive experience in shift leadership, staff training and operational management in high volume environments. Skilled at multitasking, fostering teamwork, and maintaining exceptional customer service standards to drive team performance and guest satisfaction. Experienced bartender and server with a strong knowledge of diverse drink recipes, safe food handling practices and service standards, committed to delivering efficient, high quality guest experiences.
Overview
11
11
years of professional experience
Work History
Shift Lead
Fast Fine Dining - V Modern Italian
03.2026 - Current
- Supervised daily operations, ensuring high-quality service and dining experience for guests.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Coordinated shift schedules, optimizing staffing levels to meet peak business demands effectively.
- Conducted regular staff meetings to communicate updates, foster teamwork, and enhance service delivery.
Bartender /Restaurant Server
Fire & Oak Montvale
12.2024 - 12.2025
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted in training new staff on drink preparation and customer service protocols.
- Served high customer volumes during special events, nights, and weekends.
Server
Scargo Cafe
08.2023 - 07.2024
- Delivered exceptional customer service, enhancing dining experiences and fostering repeat business.
- Managed multi-table service efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Trained new servers on menu items, service standards, and POS system usage to ensure consistency.
Head Bartender
Paddy's Irish Pub
04.2022 - 01.2023
- Led bar team to ensure efficient service and high-quality beverage preparation.
- Developed innovative cocktail recipes, enhancing customer experience and increasing sales.
- Trained and mentored junior bartenders on mixology techniques and customer service skills.
- Managed inventory control, reducing waste and optimizing stock levels for peak operations.
Correctional Officer
State Of Massachusetts
03.2019 - 05.2022
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular inspections of facilities to identify potential security breaches or safety hazards.
- Mediated conflicts among inmates, fostering a safe and orderly environment within the correctional facility.
- Collaborated with law enforcement and judicial representatives during inmate processing and transportation.
Supervisor / Bartender / Server
Antonio's Pizza by the Slice
08.2015 - 09.2019
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained new employees on procedures, safety protocols, and customer service excellence.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Supervised daily restaurant operations, ensuring high-quality service and customer satisfaction.
Education
No Degree - Nursing
Charleston Southern University
Charleston, SCAssociate of Science - Criminal Justice
Springfield Technical Community College
Springfield, MA05-2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Strong multitasking
- Clear and effective communication
- Cash handling
Timeline
Shift Lead
Fast Fine Dining - V Modern Italian
03.2026 - Current
Bartender /Restaurant Server
Fire & Oak Montvale
12.2024 - 12.2025
Server
Scargo Cafe
08.2023 - 07.2024
Head Bartender
Paddy's Irish Pub
04.2022 - 01.2023
Correctional Officer
State Of Massachusetts
03.2019 - 05.2022
Supervisor / Bartender / Server
Antonio's Pizza by the Slice
08.2015 - 09.2019
No Degree - Nursing
Charleston Southern University
Associate of Science - Criminal Justice
Springfield Technical Community College